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Yes, please continue to call our customer service department as usual, as this will enable us to pre-book your courier.

12noon to 1pm

You can submit any number of bookings prior to the collection. However, if the courier has already collected, please call our customer service team, we may be able to arrange another collection (additional surcharges may apply.)

Yes, please print your AWB and fax your instructions to our customer service department so they can make the necessary arrangements for your urgent shipment.

A pro-forma invoice is used for a shipment where no commercial transaction has taken place and the invoice is being used only to declare a value to customs. A commercial invoice is used if the goods are being sold to an end-user.

Yes, air shipments are calculated on 6:1 (6000) (This is likely to change to 5000 as per IATA regulations. Date to be advised.) Road shipments are calculated on 3.1 (3000)

Yes, the following are not acceptable: animals, bullion, currency, drugs, narcotics, firearms, ammunition, human remains, pornography. Other local restrictions may apply.

Yes, all fragile goods must be packed adequately to ensure safe transportation with ordinary care in handling. If unsure, please contact our sales department before shipping.

The main reason why you will see the “Airway bill not found” message is that the shipment has not been received at the London Heathrow depot. This could be the case if the shipment has recently been collected.